• EXPORTIFY JAPAN : Japanese Used Cars for Sale

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Frequently Asked Questions

About Us

What services do you offer?
We specialize in exporting new and used vehicles worldwide, handling sourcing, inspection, documentation, and shipping.
Can you source a car that’s not listed on your website?
Yes! Let us know your requirements, and we’ll find the vehicle for you.

Ordering & Payment

How do I place an order?
Select a vehicle from our inventory or request a specific model. We’ll provide a proforma invoice, and once payment is received, we handle the rest.
What payment methods do you accept?
We accept bank transfers (T/T), Letters of Credit (L/C), and other secure payment options. Contact us for details.
Are there any hidden fees?
No. However, import duties, taxes, and local customs fees in your country are your responsibility.

Shipping & Delivery

How long does shipping take?
Typically 2–6 weeks, depending on the destination and shipping method.
What shipping methods do you offer?
We provide Ro-Ro (Roll-on/Roll-off), container shipping, and bulk shipping options.
How can I track my shipment?
We provide a tracking number and shipping documents once the vehicle is dispatched.

Documentation & Import Regulations

What documents will I receive?
You’ll get the Bill of Lading, Commercial Invoice, Export Certificate, and necessary customs documents.
Do you assist with customs clearance?
We handle export documentation, but you may need a local clearing agent for import procedures.

Vehicle Inspection & Condition

Are vehicles inspected before shipping?
Yes. We conduct a detailed inspection and provide photos and condition reports upon request.
Can I request modifications before shipping?
Yes. We offer customization options, including left-hand/right-hand drive conversion and accessory installations.

Returns & Cancellations

What if my car arrives damaged?
We ensure secure shipping, but if damage occurs, you can file a claim with the shipping insurance. Contact us for assistance.
Can I cancel my order?
Orders can be canceled before shipment (cancellation fees may apply). Once shipped, cancellations are not possible.

Customer Support

How can I contact you?

Reach us via:
📧 Email: info.support@exportifyjapan.com
📞 Phone: +818035860786
💬 Live Chat: Available on our website

What are your working hours?
Monday – Friday, 9 AM–6 PM (GMT+X)

Our Clients Tally

Toyota 1
pngwing.com (7) 2
pngwing.com (7) 3
pngwing.com (7) 4
pngwing.com (7) 6
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